FAQ
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WHAT TO DO IF THE PRODUCT DOES NOT FIT BY FORM, COLOR OR SIZE AND OTHER REASONS?
Within 14 days from the date of purchase of the goods (not including the date of purchase) - you can goods that have not been used, the presentation and consumer properties are preserved, and are not in the list of goods not subject to exchange or return: Exchange for a similar item without recounting the value Exchange for any other with appropriate recalculation of value Return and receive the money paid for it How to assess the safety of presentation: In good lighting, without the use of special means, the product should not have visible traces of lzovaniya as fine scratches, abrasions, and even more chips, nicks or cracks. The easiest way is to evaluate whether the presentation is preserved by answering the question: “Would I buy this product in the same condition as a new one?”
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WHAT IS THE WARRANTY DURATION OF MY PRODUCT?
The warranty period of the goods is calculated from the date of its sale. It is usually indicated in the product’s operating document (warranty card, data sheet, label, or other document attached to the product). On the website of the manufacturer of your product
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Do you deliver to the apartment and rise to the floor?
Please note that targeted delivery takes place before entering the building.
The goods from the “Home Appliances and Interior” section, bulky goods from the “Fitness” and “Detsky Mir” sections (exercise machines, cribs, children's furniture, mattresses, etc.) are delivered to the apartment.
The cost of manually entering the apartment depends on: the dimensions of the equipment, the difficulty of lifting and the availability of an elevator (where the goods are placed in the package). -
Is it possible to buy goods by installments?
Unfortunately, at the moment there is no possibility to purchase goods by installments.
You can place an order for goods of interest to you, available on our website, on credit
Also, if you are a client of PrivatBank, we can offer you to consider the option of placing an order using the services “Instant installments” and “Payment by installments”
Frequently Asked Questions (FAQ)
1. How do I place an order?
To place an order, simply browse our product categories, select the items you wish to purchase, and add them to your cart. Once you are ready to checkout, follow the instructions on the checkout page to complete your order. You will receive a confirmation email once your order has been successfully processed.
2. What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are securely processed for your safety.
3. Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placement. Please contact our customer service team as soon as possible with your order number. After 24 hours, your order will have been processed and we will be unable to make any changes.
4. How is my order shipped?
Orders are shipped using shipping, which provides fast and reliable service. Shipping costs are calculated based on the weight and destination of your order. You will receive a tracking number once your order has been dispatched.
5. What is your return policy?
We offer a 30-day return policy on all items. Products must be returned in their original condition and packaging. To initiate a return, please contact our customer service team with your order number and details about the product you would like to return.
6. How can I contact customer service?
Our customer service team is available Monday through Friday from 9 AM to 5 PM. You can reach us via email.
7. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping rates and times vary depending on the destination. Please check our shipping policy for detailed information.
8. Are there any discounts for bulk orders?
We offer special discounts for bulk orders. Please contact our sales team for more information on bulk order discounts.
9. How secure is shopping on your website?
Shopping on our website is extremely secure. We use industry-standard encryption protocols to protect your personal and financial information during transmission. Additionally, we do not store your credit card details after your order is completed.
10. Do you offer gift wrapping?
Yes, we offer gift wrapping for a small additional charge. You can select this option at checkout.